Answers to some of your frequently asked questions.
Who will be cleaning my home?
How will our relationship work?
What time will Pretty in Pink Maids be at my home?
What do I have to do before the cleaning?
What if something is damaged during the cleaning? Are My Valuables Safe?How do I know I can trust your staff?
Do I need to provide cleaning supplies or equipment?
Do I need to be home when Pretty in Pink Maids comes?
How do I pay for the service?How does Pretty In Pink Maids come up with it’s pricing?
What about commercial pricing?
Will all visits cost the same amount?
Do you guarantee a day and time for my cleaning appointment?
What If I Need to Reschedule a Cleaning?
What If I accidentally lock Pretty In Pink Maids out on my cleaning day?
What should I do about my security/alarm system on cleaning day?
What should I do with my pets during the cleaning?
What about holidays or changing a scheduled cleaning visit?
Don't see your question?
Please contact Pretty in Pink Maids for more advice or information on our services.
Who will be cleaning my home?
A regularly assigned team of Pretty in Pink Maids will clean your home. All employees are uniformed and trained. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
All Pretty in Pink Maids team members are backed by our guarantee which promises that if (even after all of that) there is ever an area of concern, we willl fix it promptly. Plus, you'll have the ability to rate each cleaning and your team's performance through our Client Card satisfaction or by contacting us (email, text or phone). In short, every member of our staff is dedicated to satisfying your cleaning needs and earning your praise.How will our relationship work?
We know we must earn your trust and approval each time we visit your home. That is why Pretty in Pink Maids does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate you letting us know how we can serve you better!
What time will Pretty in Pink Maids be at my home?
Our normal workdays are Monday through Friday from 8:00 am to 5:00 pm. We make every effort to meet your needs, so if you have any emergency cleaning needed we are glad to work for you at no addition charge.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
What if something is damaged during the cleaning? Are my valuables safe?
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Pretty in Pink Maids will make every effort to repair or if necessary, replace the item.
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned.
How do I know I can trust your staff?
To help maintain our high quality standards and your security, Pretty in Pink Maids screens our applicants and hires only the best candidates. We conduct background checks.
Also, the owner of Pretty In Pink Maids personally ensures that all housekeepers are competent, courteous, and trustworthy.
Do I need to provide cleaning supplies or equipment?
No. Pretty in Pink Maids brings all the equipment and normal cleaning supplies so you never need to worry about replenishing your supply for our maids. If you have special cleaning products you want the maids to use, please be sure to discuss this with the office owner or manager in advance, so that we can properly instruct the team.
Do I need to be home when Pretty in Pink Maids comes?
This is your option. The large majority of our clients prefer NOT to be home when we clean. Some clients let us in before they leave for work and show us how to let ourselves out.
You may give us a key to be safely stored. Only the owner and/or production manager can access the client key. Maids are driven by the manager to your home for every cleaning appointment. The keys are stored in the safe by the owner and/or manager after they leave your house each evening. These keys are returned to the key safe until the next cleaning appointment.
How do I pay for the service?
You may pay by cash, check or paypal made payable to Fernanda Sullivan. Payment is due at time of service. If you do not intend to be at home at time of service you may choose to either leave cash or a check on the kitchen counter the morning of your cleaning. A fee will be assessed for all returned checks.
How does Pretty In Pink Maids come up with it’s pricing?
Each home is different. There are several factors that determine pricing, such as square footage, time, pets, children, etc. A significant factor in price is how often we clean your home. If it is a weekly job, then the price could be less than a monthly job because homes tend to get dirty over a long period of time. We recommend having your home cleaned at least twice a month, possibly weekly, depending on the complexity of your home.
What about commercial pricing?
A: Commercial pricing is a totally different price structure. But, it still comes down to complexity of the job, frequency of the cleanings, and the total time it takes to get the job done .
Will All Visits Cost the Same Amount?
The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to Pretty in Pink Maids standards. Your estimate for this visit will be expressed as a cost range.
Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will confirm your regular cleaning price.Every house is unique, and every cleaning fee is individually based. Things that will affect the amount of your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, etc. We have a standardized formula for calculating each individual cleaning estimate in a uniform way. If you would like to see the information gathered to estimate your house cleaning fees, simply call us for a Free In-Home estimate or check our estimate rates (click here) so you can have an idea of prices.
Do you guarantee a day and time for my cleaning appointment?
Pretty in Pink Maids ordinarily guarantee a specific day for your cleaning, doing our best to be there at your desired time. If you need a specific time guarantee, feel free to discuss this with us. Within reason, we will do our best to reach a mutually agreeable solution.What if I need to reschedule a cleaning?
Simply call us prior to your cleaning day. We really appreciate a minimum 48-hour notice to reschedule your cleaning.
Unlike the airlines, we do not overbook our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client.
We have a cancellation fee and will assess the fee if necessary, although we want to help you avoid incurring these fees!What if I accidentally lock Pretty in Pink Maids out on my cleaning day?
Just as with Rescheduling fees, if you lock the team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand Pretty in Pink Maids lock-out fees. We want to help you avoid incurring these additional fees!
Most of our clients either provide us a key or hide one on the premises on cleaning day.
What should I do about my security/alarm system on cleaning day?
If you have a security system, please make necessary arrangements to give your Pretty in Pink Maids team access to your home on your scheduled day. Some clients establish a guest or temporary code for Pretty in Pink Maids.What should I do with my pets during the cleaning?
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.
What about holidays or changing a scheduled cleaning visit?
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
A clean environment and a pleasant atmosphere greatly facilitate productive work and a happy family life. Whether you need professional, accurate commercial cleaning services in Charleston, SC, or residential move in move out cleaning in Charleston, you can count on our personnel to perform a thorough, professional job. Our cleaning team will make a thorough evaluation of your office or home to decide on what type of cleaning solutions need to be implemented for a safe and effective cleaning job.
Your house is your most sacred place, where you enjoy peaceful family life and raise healthy children. An adequate, professional cleaning of your house contributes to a healthier environment for your children because it helps remove potentially harmful particles that would not be accurately removed through ""amateur"" cleaning. Professional house keeping services in Mount Pleasant, SC involve a solid cleaning of your home, which removes pet hair, mold, dust mites and other pollutants that can cause allergies in your children. Even prolonged exposure to simple dust can make individuals vulnerable to respiratory problems. Residential cleaning performed by these skilled teams result in the removal of harmful dirt and particles through the usage of high-quality cleaning solutions that will not damage the fabric of your furniture or rugs. If you decide to relocate, then move in move out cleaning in Charleston will make the transition easier through the achievement of a more pleasant, cleaner environment for a great start of a new life.
Your office is probably the place where you spend a substantial amount of time, so having a clean, pleasant environment is a solid contribution to your mental well-being and physical health. Make sure you enjoy working in a clean office that is free of dust, mold or allergy-causing particles by partnering with an experienced team that offers solid commercial cleaning services in Charleston, SC.
Don't see your question?
Please contact Pretty in Pink Maids for more advice or information on our services.